Frequently asked questions
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WE'RE HERE TO HELP! IF YOU CAN'T FIND THE ANSWER YOU'RE LOOKING FOR IN OUR FAQ, PLEASE REACH OUT TO US AT MAURIEEX@BIGPOND.COM. SOMEONE ON OUR TEAM WILL REACH OUT TO YOU SHORTLY.
CAN I CHANGE MY ORDER?
UNFORTUNATELY, WE CAN’T CHANGE ANY INFORMATION ON AN EXISTING ORDER ONCE IT HAS ALREADY BEEN PROCESSED FOR SHIPMENT, INCLUDING DETAILS LIKE YOUR SHIPPING ADDRESS, BILLING INFORMATION, ITEM, SIZE, OR QUANTITY. WE ALSO CANNOT CANCEL ORDERS AFTER THEY’VE BEEN PROCESSED.
IF YOU HAVEN’T YET RECEIVED SHIPPING CONFIRMATION, WE MAY BE ABLE TO PROCESS AN ADDRESS CHANGE OR CANCELLATION. PLEASE REACH OUT TO US AT THE EMAIL LISTED ABOVE, SELECT THE APPROPRIATE CATEGORY, AND WE’LL MAKE EVERY EFFORT TO ACCOMMODATE YOUR REQUEST! ALL ORDERS ARE SUBJECT TO OUR RETURN AND EXCHANGE POLICIES. PLEASE NOTE AN ADDRESS CHANGE OR CANCELLATION REQUEST IS NOT GUARANTEED UNTIL ONE OF OUR TEAM MEMBERS HAS CONFIRMED YOUR REQUEST HAS BEEN PROCESSED.
ONCE I PLACE AN ORDER, WHEN WILL MY ACCOUNT BE CHARGED?
IF YOU PLACE AN ORDER ON OUR STORE, YOU WILL BE CHARGED FOR THE FULL COST OF YOUR ORDER IMMEDIATELY. IF YOU SEE ANY ADDITIONAL PENDING CHARGES ON YOUR ACCOUNT, PLEASE ALLOW UP TO 3 BUSINESS DAYS FOR THEM TO REVERSE. IF THEY DO NOT REVERSE AND YOU BELIEVE THERE HAS BEEN A BILLING ERROR, PLEASE REACH OUT TO US AT THE EMAIL LISTED ABOVE.
CAN I PLACE AN ORDER OVER THE PHONE?
WE CAN ONLY ACCEPT ORDERS PLACED THROUGH THE WEBSITE. IF YOU’RE HAVING TROUBLE ACCESSING THE SITE FOR ANY REASON, PLEASE REACH OUT TO US AT THE EMAIL LISTED ABOVE AND WE’LL DO OUR BEST TO HELP.
CAN I GET A DIFFERENT SIZE OR COLOR THAN WHAT IS OFFERED THROUGH THE STORE?
NO. IF A SIZE, COLOR, OR OTHER VARIANT DOESN’T APPEAR ONLINE, IT IS NOT CURRENTLY AVAILABLE.
WHAT HAPPENS IF YOU RUN OUT OF STOCK OF AN ITEM I’VE ALREADY ORDERED?
IN RARE CASES WHEN AN ITEM RUNS OUT OF STOCK AFTER YOUR ORDER IS PLACED, WE’LL CONTACT YOU ASAP TO EXCHANGE THE AFFECTED ITEM FOR ANOTHER OF EQUAL VALUE. WE MAKE EVERY EFFORT TO ENSURE INVENTORY IS ACCURATE TO AVOID THIS HAPPENING. NOTE THAT IF WE DON’T GET A RESPONSE FROM YOU WITHIN 5 BUSINESS DAYS, WE RESERVE THE RIGHT TO REFUND YOUR ORDER IN FULL.
IF I PURCHASED A BUNDLE AM I ABLE TO REMOVE AN ITEM OR ITEMS FROM IT FOR A REFUND?
NO. IF YOU ORDER A BUNDLE AND LATER DECIDE THAT YOU DO NOT WANT EVERYTHING INCLUDED IN IT, YOU MUST CANCEL THE FULL ORDER FOR THE BUNDLE AND PURCHASE THE ITEMS YOU DO WANT INDIVIDUALLY.
WHAT IS THE SALES TAX ON MY ORDER?
SALES TAX IS APPLIED TO ALL DOMESTIC ORDERS. THE TAX IS CALCULATED BASED ON APPLICABLE SALES TAX AND USE TAX LAWS WITHIN EACH STATE.
HOW DO DISCOUNTS AND SPECIAL OFFERS WORK?
AND NOW FOR SOME LEGAL LANGUAGE: UNLESS OTHERWISE SPECIFIED, PRODUCT PRICES ALREADY REFLECT DISCOUNTS. ALL OFFERS ARE LIMITED TO STOCK ON HAND; NO RAIN CHECKS OR VOUCHERS ARE AVAILABLE UNLESS OTHERWISE NOTED. NOT VALID AFTER PURCHASE, ON PRIOR PURCHASES, GIFT CARDS, GIFT CERTIFICATES, TAXES, SHIPPING, OR HANDLING AND PROCESSING CHARGES. PURCHASER MUST PAY APPLICABLE SALES TAX. OFFER MAY NOT BE COMBINED WITH ANY OTHER SALE, PROMOTION, DISCOUNT, CODE, PROMO, COUPON AND/OR OFFER. PROMOTIONS HAVE NO CASH VALUE. OFFER CANNOT BE SOLD, TRANSFERRED, OR OTHERWISE BARTERED. VOID WHERE PROHIBITED, TAXED OR OTHERWISE RESTRICTED. RETURNS OR CANCELLATIONS OF ANY PORTION OF A PURCHASE REQUIRES EQUAL FORFEITURE OF OFFER OR AMOUNT EQUAL TO OFFER. MAURIES EXCAVATIONS HAS THE RIGHT TO END OR MODIFY ANY PROMOTION AT ANY TIME AT ITS SOLE DISCRETION. OTHER RESTRICTIONS MAY APPLY. OFFERS ONLY APPLY TO AUSTRALIA UNLESS OTHERWISE NOTED.